Privacy Policy for Lumina Reads
Welcome to Lumina Reads! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Lumina Reads collects, uses, discloses, and protects your information when you visit our online platform, engage with our services, or interact with us at our physical location. By using our services, you agree to the terms of this Privacy Policy.
Who We Are
Lumina Reads is a bookstore located at 234 Clarke Street, Northcote, Victoria, 3070, Australia. We offer new book sales, used book trade-ins, author readings and signings, book club hosting, literary events, and a cafe. Our online platform is designed to showcase our book inventory, promote events, and facilitate online orders.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you voluntarily provide when making a purchase, signing up for an event, joining our book club, creating an account on our site, subscribing to our newsletter, participating in a trade-in, or communicating with us. This may include your name, email address, postal address, phone number, payment information (processed securely by third-party payment processors), and any other information you choose to provide.
- Transaction Data: Details about the products or services you have purchased from us, including order history, payment methods, and delivery information.
- Usage Data: Information about how you interact with our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, time spent on pages, and dates/times of access. We may collect this data through cookies and similar tracking technologies.
- Communication Data: Records of your communications with us, including emails, feedback, and customer service inquiries.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To process your orders, facilitate used book trade-ins, register you for events, manage your book club membership, and provide customer support.
- Improving Our Services: To understand how our online platform is used, enhance user experience, develop new features, and improve the range of books and events we offer.
- Marketing and Communication: To send you newsletters, promotional offers, updates about author readings, literary events, and new book arrivals if you have opted in to receive such communications. You can opt-out at any time.
- Security and Fraud Prevention: To detect and prevent fraudulent activities, protect the security of our online platform, and comply with legal obligations.
- Analytics: To perform statistical analysis and measure the effectiveness of our marketing campaigns.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, website hosting, analytics, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid legal requests, such as subpoenas or court orders, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights (GDPR and Australian Privacy Principles)
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, personalise content, and for advertising purposes. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lumina Reads
234 Clarke Street,
Northcote, Victoria, 3070
Australia